Delivery and Return

How long delivery takes, and what happens if something arrives damaged or wrong.

Delivery timelines

We dispatch within 24–48 hours of your order being confirmed.
Metro cities: usually 3–4 days from dispatch
Tier 2 and 3 cities: usually 5–7 days from dispatch
Remote pincodes, festival periods and weather disruptions can add a few days.

You get a tracking link by SMS, WhatsApp or email as soon as the parcel is handed over. Timelines are estimates, not guarantees — once the courier has the parcel, delivery timing is in their hands.

Cash on Delivery

COD is available across India. We may call or WhatsApp you to confirm a COD order before dispatch. If we cannot reach you after reasonable attempts, we may cancel the order.

Prepaid orders ship a day earlier, because they skip verification, and carry an extra discount.

If your order arrives damaged

We replace it. Send us a photo on WhatsApp at +91 91875 21225 or email app.bhaktilok@gmail.com within 7 days of delivery, and we ship a replacement. For small items we usually do not ask you to send anything back.

Please record an unboxing video. It is the fastest way for us to approve a replacement without questions, and it protects you if a courier has mishandled the parcel.

If you receive the wrong item

Tell us within 7 days of delivery. We arrange a pickup at our cost and send the correct item, or refund you in full — your choice.

Change-of-mind returns

Because these are devotional and personal-use items, we do not accept change-of-mind returns once the seal or packaging has been opened. If the parcel is unopened and you contact us within 7 days of delivery, write to us and we will do our best to help.

What is not covered

Natural variation in stone colour, grain, banding or size — this is how you know the material is genuine, not a defect
Damage caused after delivery through use, dropping or washing
Raw pyrite or karungali soaked in water, which damages both

Refunds

Where a refund is due, we process it within 5–7 working days of approval. Prepaid refunds return to your original payment method. COD refunds are sent by UPI or bank transfer to details you provide.

Cancellations

You can cancel any order before it is dispatched — just message us. Once dispatched, an order cannot be cancelled, but the sections above still apply.